FAQs
*If there are any questions that you do not see has been answered please feel free to contact me!
Where are you located?
I am located at 3707 Georgetown Rd. Washington, IL 61571
What are your hours?
I am open from 7:00 AM – 6PM Monday-Saturday; 7:00 – 3PM on Sundays; if you have a special request and need an order filled after hours please feel free to call me at 309-444-9706
Do you accept credit cards?
Yes! We accept Visa, MasterCard, American Express, and Discover.
What is your return policy?
Due to the nature of our products, we do not accept returns or issue refunds. However, we want all customers to be 100% satisfied with their Cookie Chef experience. If for some reason you are unsatisfied, please contact me within 24 hours of your purchase and I will do our best to address your concern.
What do you use in your products?
We use only the freshest highest-quality ingredients in our baked goods, including real butter, whole eggs, and fresh fruit and nuts. We don’t use preservatives in any of our products.
Do you use nuts in your products?
Some of our products, like our carrot cake, pumpkin bars, and some of our breakfast loaves, do contain nuts. However, all our baked goods are baked in the same kitchen so may not be suitable for nut-allergic individuals.
Do you make cakes?
Sorry no-but I am working on, that you can sign up for my newsletter which will keep you updated on all the new treats I offer. However I do make all different kinds of cupcakes to fit any special events.
Should I refrigerate my cupcakes?
No. Try to eat your cupcakes as soon as possible—they will taste freshest that way. In the event you can’t eat them all in one day, they keep best in an airtight container at room temperature.
Do you have any ready-made cupcakes?
We do try to maintain an inventory of cupcakes in chocolate or yellow cake with multi colored old fashioned vanilla butter cream frosting for people who need cupcakes for a special event at last-minute. However, we don’t guarantee availability, so call or email me to see for what we have in stock.
Do you deliver?
We do! First 20 miles are FREE! After 20 miles there will be a $0.25/mile charge. Mileage will be calculated from the Washington Square (Washington, IL). Distance will be based on the shortest route Google Maps suggests.
How do I place an order?
You may fill out the online order form, use the contact me page, call the cookie chef, or email me at cassie@thecookiechef.com to place your order.
How much notice do I have to give for an advance order?
We request at least 24 hours notice for advance orders.
What sort of decorations can I get on my cookies and cupcakes?
I can create several common designs—polka dots, flowers, etc. If you would like something specific, you can email me what you are wanting. Unfortunately, I don’t do photo cookies or cupcakes.
Will my cupcakes look exactly like the one in the picture on your website?
Since all our cupcakes are frosted by hand, each one is an individual creation and may not appear exactly as it does in our example photos but I do create them as close to the pictures as I can get them.
Can I create my own cupcakes or cookies that are not currently on your menu?
Yes! In fact I love it when a customer has me create something that in not on the menu.
Do you have a minimum requirement for any of the orders?
At the Cookie Chef an order of one-dozen minimum is required on all the treats.
Do you make wedding cakes?
We do not make traditional tiered wedding cakes, but for couples looking for a whimsical alternative to the traditional cake, our cupcakes can be displayed in a decorative cupcake tier.
Do you ship?
Yes! All Orders are shipped safely and tightly in their boxes to ensure freshness for when your order arrives to you. All orders are shipped via USPS Priority Mail Flat Rate boxes. Deliveries are made within 2 days in most cases.
